Terms of Service

Last Updated: May 2026

Welcome to by Zuri. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

By accessing our website or placing an order with by Zuri, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website or services.

1. About by Zuri

by Zuri is a women’s fashion brand offering casual yet elegant clothing designed to combine comfort, confidence, and timeless femininity.

Official Website:
by Zuri

2. Eligibility to Use Our Website

By using this website, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian
• You are legally capable of entering into binding agreements
• The information you provide is accurate and complete

We reserve the right to refuse service, terminate accounts, or cancel orders where false, misleading, or suspicious information is provided.

3. Products & Availability

We strive to ensure that all product descriptions, images, pricing, and availability information are accurate. However:

• Colors may appear differently depending on your device or screen settings
• Product availability may change without notice
• We reserve the right to discontinue or modify products at any time

All products are subject to availability.

We reserve the right to limit quantities purchased per customer, household, or order.

4. Pricing & Payment

All prices displayed on our website are listed in South African Rand (ZAR) unless otherwise stated.

We reserve the right to:

• Modify prices without prior notice
• Correct pricing errors
• Cancel orders affected by pricing inaccuracies

Payment must be received in full before an order is processed or shipped.

Payments are securely processed through trusted third-party payment providers. by Zuri does not store full banking or card details.

Failure of payment authorization may result in order cancellation.

5. Orders & Acceptance

Placing an order does not automatically guarantee acceptance.

by Zuri reserves the right to:

• Decline or cancel orders at our discretion
• Refuse suspected fraudulent transactions
• Limit purchases that appear to be for resale or unauthorized commercial use
• Request additional verification before processing orders

If your order is cancelled after payment has been processed, an appropriate refund will be issued where applicable.

6. Shipping & Delivery

We deliver nationwide across South Africa.

Estimated delivery times are provided as guidelines only and are not guaranteed.

by Zuri shall not be held responsible for delays caused by:

• Courier companies
• Weather conditions
• Public holidays
• Incorrect customer information
• Events beyond our reasonable control

Customers are responsible for providing accurate shipping and contact details at checkout.

Risk of loss or damage transfers to the customer once the order has been handed over to the courier.

7. Returns, Refunds & Exchanges

All returns, refunds, and exchanges are governed by our Refund & Returns Policy.

by Zuri reserves the right to refuse returns or exchanges that:

• Do not meet return eligibility requirements
• Show signs of wear, damage, or misuse
• Are returned outside the permitted return period

Refund processing times may vary depending on banks and payment providers.

8. Customer Responsibilities

By using our website, you agree:

• Not to misuse the website or services
• Not to engage in fraudulent activity
• Not to interfere with website security or functionality
• Not to use our products or content for unlawful purposes

Customers are responsible for maintaining the confidentiality of their account information and login credentials.

9. Intellectual Property

All content on this website, including but not limited to:

• Logos
• Branding
• Product images
• Website design
• Graphics
• Text content
• Marketing material

is the property of by Zuri and protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or commercially use any content without prior written permission from by Zuri.

Unauthorized use of our content may result in legal action.

10. User Content & Reviews

If you submit reviews, comments, photos, testimonials, or other content to by Zuri:

• You grant us permission to use, display, reproduce, and publish such content for marketing or business purposes
• You confirm that the content does not violate the rights of any third party
• You agree not to post unlawful, offensive, defamatory, or misleading material

We reserve the right to remove or moderate user-generated content at our discretion.

11. Promotional Offers & Discounts

Promotions, discount codes, giveaways, and special offers:

• Are subject to availability
• May be withdrawn at any time
• Cannot be combined unless explicitly stated
• May contain additional terms and conditions

by Zuri reserves the right to cancel promotions suspected of misuse or abuse.

12. Privacy & Data Protection

Your use of our website is also governed by our Privacy Policy.

We take reasonable measures to protect customer information; however, no online platform can guarantee complete security.

By using our website, you acknowledge and accept the inherent risks associated with internet-based transactions.

13. Limitation of Liability

To the fullest extent permitted by law, by Zuri shall not be held liable for:

• Indirect or consequential damages
• Loss of profits or business opportunities
• Website interruptions or technical issues
• Delivery delays
• Unauthorized access to customer information
• Damages arising from misuse of products

Our maximum liability in any claim relating to an order shall not exceed the amount paid for the product purchased.

14. Indemnification

You agree to indemnify and hold harmless by Zuri, its owners, employees, affiliates, and partners from any claims, damages, liabilities, losses, or expenses arising from:

• Your misuse of the website
• Violation of these Terms
• Fraudulent or unlawful conduct
• Violation of third-party rights

15. Third-Party Services & Links

Our website may contain links to third-party websites, payment gateways, social platforms, or external services.

by Zuri is not responsible for:

• Third-party content
• External website practices
• Security policies
• Availability of third-party services

Use of third-party services is at your own risk.

16. Force Majeure

by Zuri shall not be liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Power outages
• Internet failures
• Government actions
• Strikes
• Pandemic-related disruptions
• Courier interruptions

17. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Changes become effective immediately upon publication on the website.

Continued use of the website after updates constitutes acceptance of the revised Terms.

18. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from the use of this website or services shall be subject to the jurisdiction of South African courts.

19. Contact Information

For questions regarding these Terms of Service, please contact us:

by Zuri
📍 Bronkhorstspruit, South Africa
📞 081 843 6793 (Call / WhatsApp)
📧 info@byzuri.co.za

Thank you for choosing by Zuri, where comfort meets elegance.